We do our best to keep all listed items in stock and ready to ship within 1–2 business days.
If your order exceeds what we have on hand, processing times may vary, but we will always keep you informed if any delay occurs.
At this time, we do not accept custom orders, but we love helping you find the perfect item from our existing designs.
We ship all orders through USPS as our standard method.
If you prefer UPS or FedEx, we can offer those carriers as a shipping upgrade for an additional cost. Please contact us before placing your order if you’d like to arrange alternate shipping.
We currently ship within the United States only.
Shipping costs are calculated automatically during checkout to provide the most accurate rate.
We accept returns within 14 days of delivery.
To be eligible for a return, items must be unused, in original condition, and in their original packaging.
Customers are responsible for all return shipping costs.
Important:
Refunds must be requested and approved before sending your item back to us. Unapproved returns cannot be processed.
Non-returnable items include:
Partial refunds may be granted for items that:
Once your approved return is received and inspected, we will notify you by email regarding approval or denial of the refund.
If approved, your refund will be issued to your original payment method within a few business days.
If you haven’t received your refund after processing:
If you’ve completed these steps and still haven’t received your refund, please contact us at ZinniaSkyStudio@gmail.com.
We are happy to replace items if they arrive defective or damaged.
If you need an exchange for the same item, email ZinniaSkyStudio@gmail.com for approval, then send the item to:
Zinnia Sky Studio
11477 W Ina Rd
Tucson, AZ 85743
All approved returns should be sent to:
Zinnia Sky Studio
11477 W Ina Rd
Tucson, AZ 85743
We recommend using a trackable shipping service for items over $50. We cannot guarantee receipt of returned items.
