The little details that make ordering easy Here are a few helpful details about ordering from Zinnia Sky Studio. If you don’t see your question answered, feel free to reach out — we’re always happy to help.
We’ve Got Answers
Are your cards blank inside?
They are! Every card is blank inside so you can add your own words — heartfelt, funny, or somewhere in between. And if you need a little inspiration, our newsletter has you covered. If you haven’t already signed up – get your happy emails here:
We’ve got you covered every step of the way! You’ll get an email when we receive your order, another when it ships (with tracking info), and one last happy note when it arrives — so you can check your mail and get excited.
How do you ship orders?
We ship all orders via USPS — good old-fashioned happy mail. Everything is packed with care and sent on its way using the best USPS option for your order.
Can I pick up my order at one of your in-person events?
We love a good in-person hello! If you’d like to place an order for pickup at a market or show, email Tracy@ZinniaSkyStudio.com with the details and you can pay and pick up when you arrive. Be sure to send it no later than 4pm the day before you want to pick up. After that, it might get missed in the excitement. Orders placed through our website will head straight to the mail and aren’t available for event pickup.
Do you accept returns or exchanges?
We want you to love what you ordered. If something arrives damaged or isn’t quite right, please reach out within 7 days of delivery and we’ll help make it right. Because of the nature of paper goods, we don’t offer returns for change-of-mind purchases.
Can I send an order as a gift?
Absolutely. Our greeting cards and paper goods love being gifts. If you’d like to include a note, just let us know — we’re happy to help make it extra special.
What if my order arrives damaged or something’s missing?
Oh no — that’s not the kind of surprise we want for you! Please reach out within 7 days of delivery and we’ll make it right.
How can I leave you a Google review?
That would absolutely make our day. Just search Zinnia Sky Studio on Google and you’ll find where to leave a review. Your kind words help our studio in the desert more than you know — thank you for sharing the love.
Do your cards come with envelopes?
Yep! All of our cards come with a coordinating envelope, ready to send some happy mail.
How long will my order take to ship?
Most orders head out within 1–3 business days. During especially busy seasons, it may take a touch longer — but we’ll always keep you in the loop.
What if my package goes on a little adventure?
Every now and then, mail takes a scenic route. If tracking pauses or things feel slow, it usually resolves itself. And if not, just let us know — we’re always happy to help get your happy mail back on track.
Can I add something to my order?
We get it — one more card can be tempting! If you just placed your order and want to add something, reach out immediately and we’ll let you know what’s possible. We don’t have access to payment details, and once orders start moving, changes may not be available.
Can I change my shipping address after ordering?
If you just placed your order, reach out right away and we’ll see what we can do. Once an order starts moving through the studio, address changes may not be possible — but we’re always happy to help if we can.
Do you offer custom or personalized cards?
Not at this time. Our collection features designs we can offer consistently — but there’s lots of personality to choose from.
Where can I find your cards in person?
Our cards pop up in lovely shops here and there, and selections vary. If you’re looking for a local spot, feel free to ask — we’re happy to help point you in the right direction. Or click this link to:
